Privacy

Last updated 28 September 2026

Snag is a shared list for looking after a house, run by SnagHQ in New Zealand. This page says what Snag keeps about you and your household, why, and who else handles it.

What Snag keeps

• Your email address and password. The password is stored only as a one-way hash, so nobody at SnagHQ can read it.
• The name you give, which the people in your household see beside what you add.
• Your household and its places — their names, and a suburb and town if you add them.
• What your household records: jobs and their photos and notes, the house record, projects, bills, quotes and the paperwork attached to them.
• Questions you ask SnagHQ about a job, and the replies.

On your device, the app keeps your sign-in and which sections of a list you have folded away. Snag has no advertising and no analytics trackers.

Why

To run Snag for your household: to sign you in, to show the people you share a place with what you have added, and to send the few emails Snag sends — a code to confirm your address, a link to reset your password, and a note when SnagHQ has replied to a question you asked. You don't have to give a name or a suburb, but without an email address and a password there is no account.

Who sees it

• The people in your household see what is recorded for the places they are linked to.
• SnagHQ staff see a job only when you ask them about it — that job with its photos, notes and shopping list, and the name, suburb and town of its place — and only while the question is open, or for 14 days after their last reply. Nothing else in your house is shared with them, and their access is recorded.
• The services Snag runs on, which handle it on SnagHQ's behalf and for no other purpose:
  • Supabase stores the data and the files, and signs you in (Sydney, Australia).
  • Netlify serves the app and this site.
  • Resend sends Snag's emails, and receives bills you forward to a project's address (Japan).
  • Google's Gemini reads a photo of a label or a paint tin when you photograph one while adding something to the house record, and reads bills emailed to a project, so the details can be filled in for you to check. When a label gives a make and model, Gemini also searches the maker's website for its manual and parts — it is sent the make and model, not the photo.
  • Sentry is told when the app hits an error: what went wrong and on which screen. Links, email addresses and anything you typed are removed first, and nothing records your screen.

Some of these services store or process information outside New Zealand — in Australia, Japan, the United States and elsewhere.

How long

Until you delete it. Delete my account, on the You tab, removes your sign-in and your name. A household only you are in is deleted with its photos and files. In a household you share, what you added stays for the others, shown as added by “Someone who left”.

Seeing and correcting it

Nearly everything Snag keeps about you can be seen and changed in the app, and Download my data, on the You tab, gives you a copy of all of it as one file. You can also ask SnagHQ for a copy, or to correct something, at help@snaghq.co.nz. If you are not happy with the answer, you can complain to the Office of the Privacy Commissioner.

The terms you use Snag under are on the terms page.